Fundamental Links

FUNDAMENTALS :

ABC's of ERP : http://www.cio.com/research/erp/edit/erpbasics.html
ABC's of CRM : http://www.cio.com/research/crm/edit/crmabc.html
ABC's of SCM : http://www.cio.com/research/scm/edit/012202_scm.html
ABC's of E-Business (B2B) : http://www.cio.com/research/ec/edit/b2babc.html
(B2C) : http://www.cio.com/ec/edit/b2cabc.html




CRM 11i (For More info: Please see Oracle Store for product descriptions and pricing)

CRM 11i includes the following modules:

Marketing: Marketing Online (including Customer Intelligence, Marketing Encyclopedia),
Advanced Marketing, Trade Management and Marketing Intelligence.

Sales: iStore (including iMarketing, Configurator), iPayment, TeleSales, Sales Intelligence, Sales Online (including, Field Sales for mobile devices), and Incentive Compensation.

Service:iSupport, Teleservice, Service Online (including Support, Customer Care),
Depot Repair, Spares Management, Advanced Scheduler, Mobile Field Service, Contracts, and Customer Intelligence.

Contracts: Contracts Core, Contracts for Sales, Contracts for Service, Contracts for Rights, and Contracts Intelligence (Project Contracts is also built upon the Contracts Core Application; however, it is part of the ‘Back Office’ Projects family).

Interaction Center: Advanced Inbound (including Connectors), Advanced Outbound (including Interaction Blending, Connectors), eMail Center, Scripting, and Call Center Intelligence.

E-Commerce: iStore, Marketing Online (specifically the eMerchandising functionality) iPayment, Quoting, Configurator, iSupport.